 | | | |
To successfully communicate to users, documentation must do more than meet the user’s information needs, it must present the information in the same way the user processes the information. The design of sofhYare and
its accompanying documentation must be reconceived
so that the design is done porn the problem-solver’s
pornt of view. Effectively designing documentation
requires the writer to: start with the user, answer the
user’s rest questions, optimize all documentation as a
smgle umt, allowfor user mistakes, and consider how
you present the information.
View all 16 works by Albers, Michael J.
View all 2240 works published by STC Proceedings |
The Key for Effective Documentation: Answer the User’'s Real Question
http://www.stc.org/confproceed/1997/PDFs/0120.PDF
Albers, Michael J.
STC Proceedings
1997
Abstract: To successfully communicate to users, documentation must do more than meet the user’s information needs, it must present the information in the same way the user processes the information. The design of sofhYare and
its accompanying documentation must be reconceived
so that the design is done porn the problem-solver’s
pornt of view. Effectively designing documentation
requires the writer to: start with the user, answer the
user’s rest questions, optimize all documentation as a
smgle umt, allowfor user mistakes, and consider how
you present the information.
|
|
| |
There are 21 readers currently online: 2 registered users and 19 guests. Register.