Applying Research to Practice: Helping Users Find What They Need
http://www.stc.org/confproceed/1997/PDFs/0112.PDF

Redish, Janice C. 'Ginny'
STC Proceedings
1997

Abstract:

Have you wondered why some documents succeed when others don’t? Have you been curious about the research behind the guidelines that you use? Are you ready for some new challenges and new ways of thinking about organizing documents for your audiences? Come participate in this demonstration/workshop on applying research to practice. We’ll concentrate on issues about how to help users find what they need in documents, interfaces, and just in time training materials.