Human Factors in Software Development: Models, Techniques, and Outcomes
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Lundell, Jay and Mark Notess
ACM SIGCHI
1991

Abstract:

We present the results of a survey designed to identify ways that human factors engineers have been successfully involved in software projects. Surveys describing successful and unsuccessful outcomes were returned by 14 human factors engineers and 21 software and documentation engineers at Hewlett Packard. In addition to describing the type of involvement and techniques used, respondents were also asked to define what they considered to be a successful outcome and give their views on what factors contribute to success or failure. The results of this study suggest ways in which the human factors/R&D partnership can be more effective in current development scenarios.