Technical Communication, Knowledge Management, and XML
http://www.ingentaconnect.com/content/stc/tc/2002/00000049/00000003/art00004
  access restricted (by the publisher) to members/subscribers/customers only
  peer-reviewed

Applen, J.D.
Technical Communication Online
2002

Abstract:

Technical communicators can expand their roles into the realm of knowledge management if they augment their already considerable skills with a basic understanding of XML coding and a critical understanding of how this applied tool can allow us to shape, store, and transfer knowledge. To do this, they can start by examining how the use of tools and their relationship to the materials, assumptions, and methods of the scientific community contribute to the culture of research activity and then transferring these ideas to their workplaces. Additionally, they need to understand that knowledge management systems can include tacit knowledge. In their roles as knowledge managers, they can teach organization members how they can help design, access, and contribute to databases; alert them to new information as it is made available in knowledge repositories; and work to facilitate an environment of trust and sharing that allows knowledge management systems to flourish.