UUGuide: Practical Design Guidelines for Universal Usability
http://www.otal.umd.edu/UUGuide/

Browne, Hilary, Jeff Carver and Erica Kolatch
Universal Usability
2000

Abstract:

Even if technology is made more affordable and accessible, it still must be usable by a wide variety of people – experts and novices, abled and disabled – using a wide variety of hardware and software – old and new, text-based and audio/video. Universal usability has thus become another related, but distinct area of research. This web site seeks to identify some of the major issues faced by hardware and software designers who wish to build with universal usability in mind. The Table of Contents to the left contains a list of papers on topics related to universal usability organized into two groups. The first group, User Communities, identifies some of the groups of people who require special considerations when designing hardware and software. The second group, Hardware and Software, looks at the problem from the other direction and identifies hardware and software solutions to usability issues that effect a number of groups. All of the papers were written as resources to provide guidelines for practitioners.