Communicating Effectively With Interaction
http://doi.acm.org/10.1145/501516.501518
  access restricted (by the publisher) to members/subscribers/customers only
  peer-reviewed

Ames, Andrea L.
ACM SIGDOC
2001

Abstract:

The ability to build interactions that support, enable, and improve communication is a valuable skill for help developers, Web-site designers, multimedia content developers, information-rich user interface designers-anyone who designs and develops information to be used online. This paper presents the basics of interaction design for information products and describes some basic underlying human factors and user-interface design principles.