Decision Making: A Missing Facet of Effective Documentation
http://doi.acm.org/10.1145/238215.238256
  peer-reviewed

Albers, Michael J.
ACM SIGDOC
1996

Abstract:

The old school of software interface design and document writing took the view that if the user could find the information someplace, the user could use it. But simply sticking in details ignores how readers access and process information.