Information Design Considerations for Improving Situation Awareness in Complex Problem-Solving
http://doi.acm.org/10.1145/318372.318581
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  peer-reviewed

Albers, Michael J.
ACM SIGDOC
1999

Abstract:

The conventional techniques for task analysis derive the basic tasks that make up user actions. However, in the complex-problem solving environment, attempts to describe step-by-step actions break down because no single route to a solution exists. Although individual tasks can be defined, task-analysis normally results in the tasks being divorced from context. However, to support complex problem-solving, the design must place the information within the situation context and allow users to develop and maintain situation awareness.