Deafened to Their Demands: An Ethnographic Study of Accommodation
http://english.ttu.edu/kairos/7.1/binder2.html?coverweb/salvo/map.htm
  peer-reviewed

Salvo, Michael J.
Kairos
2002

Abstract:

After a semester of working with the population of Deaf students on a larger southwestern, suburban University campus, it became clear that the institution would not be able to provide reasonable accommodations requested by deaf students. As I witnessed students, rightfully fighting for reasonable accommodations (as outlined in the Americans with Disabilities Act), I saw individuals both inside and outside the institutional structures attempt change only to find themselves rebuffed. The institution itself was not able to accommodate the reasonable and lawful demands of the deaf population of students at the university, but interestingly the efforts of reformers inside the institution were similarly unable to enact significant change. The institution was unable to hear the pleas of its students but was equally unable to accommodate the demands of members of the administration seeking to provide services to these students.