Intranets Save Time--But for Whom?
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Nielsen, Jakob
Business 2.0
2001

Abstract:

The world economy will lose roughly $100 billion because of bad intranet usability. Why is this? The intranet, as the corporate information infrastructure is called, is supposed to dramatically enhance employee productivity. That's the party line, but it's not the reality. The reality is that most intranets are a mess. Employees waste inordinate amounts of time trying to find answers to their problems, and most companies have no active programs in place to improve their intranets or make them into productivity tools. Intranets often suffer from the worst mistakes of Website design while having only a fraction of the budget allocated to marketing-oriented Websites.