The Culture(s) of the Technical Communicator
http://www.ieeexplore.ieee.org/iel5/47/21669/01003696.pdf
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Amare, Nicole
IEEE Transactions on Professional Communication
2002

Abstract:

The role of the technical communication practitioner stems from the need for members from two distinct professions to connect; for example, engineers have created some new technology, and users who are (assumedly) unfamiliar with the technology want or need to understand that technology.