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Identifies four different factors shaping the future of technical communication: user-centered design, corporate universities, cross-disciplinary collaboration, and knowledge management. The authors each address how factors once considered external to the field of technical communication are now becoming thoroughly integrated with it. These four studies, in conjunction, suggest how the field of technical communication is becoming increasingly complex and how participants (practitioners, researchers, and educators) will need to adapt to this new terrain.
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The Changing Face of Technical Communication: New Directions for the Field in a New Millennium
http://doi.acm.org/10.1145/501516.501573
 access restricted (by the publisher) to members/subscribers/customers only
 peer-reviewed
Zachry, Mark, Kelli Cargile Cook, Brenton D. Faber and David Clark
ACM SIGDOC
2001
Abstract: Identifies four different factors shaping the future of technical communication: user-centered design, corporate universities, cross-disciplinary collaboration, and knowledge management. The authors each address how factors once considered external to the field of technical communication are now becoming thoroughly integrated with it. These four studies, in conjunction, suggest how the field of technical communication is becoming increasingly complex and how participants (practitioners, researchers, and educators) will need to adapt to this new terrain.
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