Understanding Users of a Medical Information Website: A Phone Interview Study of Arthritis Source Users
http://depts.washington.edu/pettt/papers/arthritis/understandusers.pdf

Liu, Kristina, Jennifer Turns and Tracey S. Wagner
PETTT
2001

Abstract:

We conducted a phone interview study of users of the Arthritis Source in order to accomplish two related goals: (a) to gain insight into the effectiveness of the arthritis source and (b) to learn about patient conceptions of arthritis. To do this, we focused on two arthritis conditions -- Rheumatoid Arthritis and OsteoArthritis, identified ten Arthritis Source users with each condition, and completed a structured interview over the phone. The transcriptions of these interviews constitute our data. The analysis of the data focuses on (1) an initial characterization of conceptions, (2) an evaluation of the success of our questions, and (3) an evaluation of whether we are sufficiently educated about arthritis and the two conditions for us to conduct the interviews.