Conducting Usability Tests to Upgrade Your Web Sites
http://www.stc.org/confproceed/1999/PDFs/stc-106.pdf

Lester, Susan M.J.
STC Proceedings
1999

Abstract:

Usability testing can be planned and executed at various levels of complexity to enhance your Web site throughout stages of development. Include usability testing in the front-end planning and set Web site usability goals. Test early prototypes and then test again to quantify improvements. Assemble a team to plan the testing even if it is just two people. If you follow a planning and testing checklist, you should be rewarded with valuable data to analyze and upgrade your Web site. The process and outcome can enhance your company¶s reputation or improve your credibility as an information designer or developer.