Quality Management: Fire Fighting to Fire Prevention
http://www.stc.org/confproceed/1999/PDFs/stc-105.pdf

Downs, Christina M.
STC Proceedings
1999

Abstract:

Discover how a development team is transitioning from fighting to preventing fires by incorporating Quality Assurance (QA) testing as an ongoing part of the development process, rather than saving it for the finished product. Understand the pain of testing and rework at the end of the cycle, as well as the struggles during the transition to up-front QA. How did tools and processes change? What does the team have planned for the future? Learn by example how you, too, can make this transition in your company and start PREVENTING fires, not FIGHTING them.