Using Databases to Manage Online Documentation
http://www.stc.org/confproceed/1999/PDFs/stc-104.pdf

Attubato, Karen M.
STC Proceedings
1999

Abstract:

Our methodology for knowledge base authoring guides you through step-by-step examples of how to create and maintain knowledge bases in a database. The methodology allows your team to develop simple solutions for information requests as well as sophisticated diagnostic trees for troubleshooting. With the information stored in a database, you are able to easily access the information and use it for a variety of projects.