Walking Through the Fires: A Case Study of Implementing a Formal Documentation Development Process
http://www.stc.org/confproceed/1999/PDFs/stc-101.pdf

Watson, Frank
STC Proceedings
1999

Abstract:

The need for a more comprehensive documentation development process at Computerized Medical Systems, Inc. (CMS) was identified in an annual year-end review meeting of the CMS User Documentation Section. The goal was set to develop and implement such a process. A key component would be a set of comprehensive Content Specification Guidelines. Initial research consisted of reviewing existing literature and compiling a list of information considered essential to effectively plan a documentation project at CMS, based on discussion with software developers and technical communicators as well as experience gained from previous projects. The new process was implemented and has provided benefits throughout the company.