In Defense of Search
http://www.digital-web.com/features/feature_2002-07.shtml

Morville, Peter
Digital Web Magazine
2002

Abstract:

Jared Spool loves to slander search. He says 'searching stinks.' He proclaims it's 'worse than nothing.' He exhorts web designers to 'keep users from using search.' And he backs up these defamatory accusations with $3,000,000 worth of user research data. Is Jared right? Do his research results tell the whole truth and nothing but the truth? Is browsing better than searching? No, no, and no!