Guerilla WriteFare: When Clients Don't Listen
http://www.writethinking.net/Articles/Guerilla_WriteFare/clientsdont/clientsdont.html

Knowles, Michael
Write Thinking
2002

Abstract:

What do you do with a perfectly good client who, despite your recommendations, embarks on a course of action you believe to be wrong or even disastrous? I know of only one answer to that question: let it go. After you've given it the old college try, of course. I never did let go easily. There are few things more disturbing than watching a client jump off a cliff. You just know they're going to crash onto the rocks below, because you've seen it happen so many times before. Is there anything you can do? Yes, and here's my list of things to do when clients don't listen.