Teaching Technical People How to Think (About Graphical User Interface Design)
http://www.stc.org/confproceed/1993/PDFs/PG278280.PDF

Janicko, Raymond P.
STC Proceedings
1993

Abstract:

Advances in technology have opened up new opportunities for technical communicators in the area of graphical user interface design. This paper describes our effort to take advantage of these opportunities. We have educated ourselves in the core issues of current research; we have leveraged our expertise in page layout and design; and we have participated in the development of standards for GUI design. Although progress has been slow, we are encouraged by early feedback from our management.