Evaluation of Training Programs in Technical Communication
http://www.stc.org/confproceed/1993/PDFs/PG267270.PDF

Battle, Mary V.
STC Proceedings
1993

Abstract:

To remain viable in this economy, executives and administrators must produce efficiently and hence must assure sound evaluation of training programs in technical communication. These decision-makers can benefit from the insights of professional evaluators of educational programs so as to establish goals, secure resources, review the activities, and report results. Described and then illustrated here is the CIPP-model to review the activities, that is, the contexts, input, processes, and products. Well-done evaluations lift the level of communication skills, the morale of the students and faculty, and the organization’s products.