The Role of Social Construction in Technical Communication
http://orange.eserver.org/issues/2-3/arobinson.htm

Robinson, Alyssa
Orange Journal, The
2001

Abstract:

Technical communicators perform an important role in society, relaying complex messages in a clear and concise manner to people who would otherwise have to spend an inordinate amount of time tracking down this information for themselves. Among other things, technical communicators are responsible for writing software manuals and computer help systems, instruction manuals for everything from appliances to airplanes, and health-related pamphlets and warnings. If this information is misunderstood – either through the shortcomings of the writer or reader – the consequences can be devastating.