Reach Out and Touch Someone
http://www.geoff-hart.com/resources/2004/reachout.htm

Hart, Geoffrey J.S.
TECHWR-L
2002

Abstract:

Providing the right combination of options for each individual member of our audience through a single online document (or online document set) would be tricky indeed, but consider the potential of being able to do so--the potential for providing flexible information. Users could quickly obtain the information needed, in the medium that suits them, with the appropriate level of detail right at their fingertips. An unobtainable utopia? Perhaps not.