Does Computer-Mediated Collaboration Really Improve Group Communication? Our General Findings
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Bernard, Michael, Ta-Tao Chuang and Shahid Ali
Usability News
2000

Abstract:

As companies continue to expand world-wide, effective communication among project teams and employees becomes a serious challenge. This has not only made it a necessity for businesses to share information electronically, but has also made it essential for organizations to promote team learning and innovation through group collaboration.  In fact, as we all know, it is common for business to interact and conduct group seminars in several countries, all at once, via the Internet. For example, several years ago Hewlett Packard conducted collaborative seminars in traditional classrooms.  Now however they focus almost exclusively on instructions via an interactive electronic network.  As Susan Burnett, of Hewlett Packard points out, 'we are constantly pushing to blur the lines between learning and doing the job' by using information technology (Perelman, 1994, p. 88).