Constructing User-Centered Websites: Design Implications for Content Organization
http://www.surl.org/usabilitynews/22/webdesign.asp

Bernard, Michael
Usability News
2000

Abstract:

The designer can construct and place the contents on the website with a good degree of confidence that it will reflect the mental model of the representative user. The placement of the content on the website, however, is critical to a site's eventual success. For this reason, this article is intended to address some of the more important human factors issues in the design of the content within a website.