Guided Web Tours: Developing Comfort from a Distance
http://www.stc.org/confproceed/2000/PDFs/00043.PDF

Currie, Cynthia C. and Michael T. Yarter
STC Proceedings
2000

Abstract:

You’ve just created a new Web-based business application, or perhaps you’ve redesigned an existing one. You need to introduce users to the site and help them become familiar and comfortable with the new organization and navigational techniques. They need the information quickly and concisely. What do you do? You give ‘em a guided Web tour….