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The rampant growth of the WWW has resulted in a very
large number of web sites being produced and used before
standards and guidelines for appearance and interaction
could be developed and accepted. Two factors that could
affect user performance and perceived quality of a web site
are: surface blemishes added, and the presence of extra,
gratuitous features. The effects of these two factors can be
assessed through performance testing and attitudinal
surveys.
the approach or design criteria for each site. We chose as a
basis, a classification presented by Karen Schriver of
traditions that have shaped our thinking about, and approach
to, document design and evaluation.
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HCI Usability: Impact of Style, Graphics, and Quality on Web-Site Effectiveness
http://www.stc.org/confproceed/2000/PDFs/00045.PDF
Grice, Roger A., Lenore S. Ridgway and Raymond A. Lutzky
STC Proceedings
2000
Abstract: The rampant growth of the WWW has resulted in a very
large number of web sites being produced and used before
standards and guidelines for appearance and interaction
could be developed and accepted. Two factors that could
affect user performance and perceived quality of a web site
are: surface blemishes added, and the presence of extra,
gratuitous features. The effects of these two factors can be
assessed through performance testing and attitudinal
surveys.
the approach or design criteria for each site. We chose as a
basis, a classification presented by Karen Schriver of
traditions that have shaped our thinking about, and approach
to, document design and evaluation.
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