The Client Did It: A WWW Whodunit
http://www.alistapart.com/stories/clientdidit/

Shepherd, Robbie
List Apart, A
2000

Abstract:

Why is it that we allow ourselves to be put in a compromising position where the client tells us how to be web designers? Maybe it's because the perception among the wider public is that 'anyone' can make a website. And they're right. Anyone can make a website--but not everyone can make an emotionally engaging interactive experience that will live in the visitor's memory. (Similarly, anyone with access to a photocopier and a stapler can 'make a book,' but good books are scarce.)