Validating the Out-of-the-Box Experience: A Case Study
http://www.stc.org/confproceed/2001/PDFs/STC48-000151.PDF

Kopp, Eileen F.
STC Proceedings
2001

Abstract:

This paper describes how the User Centered Design team investigated customers’ out-of-the-box needs and validated the design of the out-of-the-box elements described in the previous paper “Designing the OOBE: A Case Study” by Lee Anne Kowalski in these Proceedings.