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Faced with workflow process bottlenecks, shrinking development cycles, and increasing customer expectations for quick access to problem-solving knowledge, one department didn’t hesitate to take responsibility for restructuring their workflow process and job functions. The result was a more efficient and responsive organization, producing increased numbers of higher quality solutions in a more compact development cycle. Their success hastened the creation of a successful knowledge portal for the company, and proved the importance of content development in product design.
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Success With Self-Directed Teams
http://www.stc.org/confproceed/2001/PDFs/STC48-000043.PDF
McCarthy, Dennis M.
STC Proceedings
2001
Abstract: Faced with workflow process bottlenecks, shrinking development cycles, and increasing customer expectations for quick access to problem-solving knowledge, one department didn’t hesitate to take responsibility for restructuring their workflow process and job functions. The result was a more efficient and responsive organization, producing increased numbers of higher quality solutions in a more compact development cycle. Their success hastened the creation of a successful knowledge portal for the company, and proved the importance of content development in product design.
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