Quality Basics: What You Need to Know to Get Started
http://www.stc.org/confproceed/2001/PDFs/STC48-000161.PDF
Atkinson, Jennifer M., Donald S. Lenk, Amy Perry, Ralph E. Robinson and Roberta A. Rupel
STC Proceedings
2001
Abstract:
Quality can be an intimidating topic for many technical communicators. Quality is rarely covered in technical communication courses. Most technical communicators do not have access to a Quality guru to help them understand the concepts and available options. Because of this, many technical communicators avoid using Quality concepts that could help improve their documents.
