Managing Project Expectations
http://www.stc.org/confproceed/2001/PDFs/STC48-000163.PDF

Murphy, Stephen W.
STC Proceedings
2001

Abstract:

For a writer at the beginning of a project, the process of identifying the assumptions and expectations of the team that he or she is working with is as critical as the writing effort itself. Through discussion and review, the writer can help the team focus, from a writing point of view, on the risks and dependencies that are inherent in any project. While this process may not aid in avoiding seen and unforeseen problems later in the project, it does establish a context from which the writer can communicate to the team in way they will understand. It also provides an opportunity to make clear to the team the needs of the writer. This paper provides an approach for the writer to take to establish a context by which to identify and manage the expectations of others.