A Solid Intranet in Eight Steps
http://www.webtechniques.com/archives/2001/07/mandel/

Mandel, Theo
WebTechniques
2001

Abstract:

Corporate intranets are old news—everyone has one. But have you ever stepped back and wondered whether your intranet is cost-effective? Or, whether it increases your company's productivity? Have you ever asked your corporate users if they like it? For that matter, do they even use it? Because intranets have become commonplace, it's easy to assume they're well designed and usable. Unfortunately, most intranets have grown undirected and unchecked, like weeds in a garden. To dispel the myth that good intranet design just happens, let's look at the rules that my colleagues and I follow when we design corporate intranets.