Nobody Reads Manuals, Do They?
http://www.geoff-hart.com/resources/2000/rtfm.htm

Hart, Geoffrey J.S.
TECHWR-L
2000

Abstract:

We technical writers have a mantra that we mutter quietly whenever someone asks an obvious question about how to use our software: 'RTFM.' But though Reading The (ahem) 'Fine' Manual would often solve the problem--assuming the purchaser actually received one of those increasingly rare printed manuals with the software--only technical writers seeking inspiration on how to do their own jobs better can be relied upon to read product documentation. To make matters worse, many of us admit that we'd rather play with a product, hoping to figure out what to do, than use the documentation.