STC Quality SIG Bibliography
http://www.stcsig.org/quality/bibusabl.html

STC Quality SIG

Abstract:

This is a listing of works on quality that we in the Quality SIG feel can be of value to technical communicators. It is divided into several parts to help you find material on the topic that interests you. If the work has been reviewed in an STC publication, or if someone has a personal observation about it, we have annotated the entry.