Beyond the Browser
http://www.eweek.com/article2/0,4149,1252468,00.asp

Tognazzini, Bruce and Jakob Nielsen
eWeek
2001

Abstract:

At the risk of repeating an old saw, when you only have a hammer, everything looks like a nail. Our hammer has been the Web browser. It has been crippling the software industry for the past eight years and it will kill productivity at any company that introduces major enterprise applications on its intranet. Should we get rid of the browser? No, no more than we should get rid of the hammer. The browser is a useful tool. It needs to cease being the only tool, and it could use some improvement.