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Participants ask questions live (via a phone connection, audio via Internet, or typed chat session). There are some usability testing products (such as ErgoLight) that enable you to test remotely when you cannot make an online connection, but they are not covered in this survey. These products are classified as Remote Control, Support Desk/Customer Service, Telecommuting, System Administration, and Video Chat tools. Many of the products have a Recorder and/or Playback facility, which is probably a natural extension of remote viewing.
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Remote Usability Testing Tools
http://www.stcsig.org/usability/newsletter/9901-remote-tools.html
Preston, Alice
Usability Interface
1999
Abstract: Participants ask questions live (via a phone connection, audio via Internet, or typed chat session). There are some usability testing products (such as ErgoLight) that enable you to test remotely when you cannot make an online connection, but they are not covered in this survey. These products are classified as Remote Control, Support Desk/Customer Service, Telecommuting, System Administration, and Video Chat tools. Many of the products have a Recorder and/or Playback facility, which is probably a natural extension of remote viewing.
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