From the SIG Manager's Desk--Technical Communicators and Usability
http://www.stcsig.org/usability/newsletter/0001-sigmgrdesk.html

Quesenbery, Whitney
Usability Interface
2000

Abstract:

Why technical communicators and usability? Both writers and software development managers have asked me that question. In both cases, it springs from a narrow view of communicators as 'just writers.' It is a point of view that fails to see the many activities, from learning the subject matter to organizing the information or creating good document design, that are hidden behind that final task of writing the words.