Creating Standards and Strategies
http://www.stcsig.org/usability/newsletter/9901-standards.html

Dick, David J.
Usability Interface
1998

Abstract:

I have been asked to document the standards and strategies of usability. Given my company's interest to achieve ISO 9000 certification, I thought of the benefits to have a standard and strategy that conform to an ISO standard. My research led to two standards, ISO 13407 and ISO 9241, which have become invaluable to me.