Added by Marria Rhodriguez on Jun 07, 2001.
Average rating: 2.00/5.00 (n=2, std dev: 0.00)

People unfamiliar with usability think that it's cosmetic and can be combined with other phases of development when time is available. It's often difficult to educate them, especially if they are more senior than you are and consider it a waste of time. They will not be convinced by statistics from anywhere other than outside the organization. What should you do next? You may be able to say something like 'It seems your only objection is [whatever], so if we can resolve this issue, do you have any other reasons why we shouldn't do usability testing?' This way, you have their agreement to do usability just as soon as you have resolved the issue.
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