Getting Corporate Approval
http://www.stcsig.org/usability/newsletter/0001-corpapproval.html

Drake, Frederic and Frances L. Fleek
Usability Interface
2000

Abstract:

Shared Medical Systems Corporation (SMS) recently combined its 66-person technical writing group and six-person performance-centered design team to form a new department called User Performance. With more and more clinicians—often novice users—interacting with SMS systems, SMS recognized the need to place an increased focus on usability.