How Technical Communicators Can Apply User-Centered Design to Their Work
http://www.stcsig.org/usability/newsletter/0010-applyingucd.html

Fisher, Lori H.
Usability Interface
2000

Abstract:

The user-centered design process applies to designing a piece of technical communication as well as designing a product. Placing the user at the center of the design and development process for information ensures that a usable piece of communication will be delivered to the customer. Technical communicators can apply each of the user-centered design (UCD) tasks to their own writing process and information development cycle.