Voters Learn the Importance of Usability
http://www.stcsig.org/usability/newsletter/0101-voters.html

Quesenbery, Whitney
Usability Interface
2001

Abstract:

It has been an exciting few months, what with the usability flaws in the 'butterfly ballot' in Florida possibly changing the course of history. The good news is that the controversy put usability into the public conversation with news articles, press releases, and even new research articles. It was an opportunity to explain 'what we do' to friends, relatives, and associates. Some of the lessons from the 2000 Presidential election are the basics of Usability 101.