Best Practices For Successful Intranets
http://www.intranetjournal.com/articles/200104/cs_04_18_01a.html

Barnes, Hank
Intranet Journal
2001

Abstract:

Thinking big in the first phase of intranet planning is the nature of e-business, but then it's time to start asking the tough questions. One needs to figure out where the business goals and the user goals need to meet in order to create an intranet that offers the most value.