Tips for Technical Writers
http://www.suite101.com/article.cfm/8567/68915

Hanvey, Jeff
Suite101

Abstract:

Begin by getting familiar with your corporate style. If there is no existing style guide, either review existing manuals to determine what has been done in the past ( Pay special attention to the language, assumed prior knowledge, general organization and presentation of how-tos (task-based or informational)) or choose a style guide.