Writing User-Friendly Documents
http://www.mosaica.org/resources/Writing User-Friendly Documents.pdf

PLAIN (NPR) was.. U.S. Bureau of Land Management
2001

Abstract:

The traditional way of writing government documents has not worked well. Too often, it has produced complicated, jargon-filled documents that have resulted in frustration, lawsuits, and a lack of trust between citizens and their government. To overcome this legacy, the documents writers have a great responsibility to communicate clearly. Studies show that clearly written regulations improve compliance and decrease litigation. Writing that considers our readers' needs and draws them into the regulatory process improves the relationship between the government and the public it serves. Clear correspondence reduces the burden on the public. It also reduces the burden on the agency because we don't have to deal with the consequences of unclear communication.