E-Mail Tutoring, A New Way To Do New Work
http://www.cwrl.utexas.edu/~ccjrnl/Archives/v12/12_2_html/feature.html
  peer-reviewed

Coogan, David
Computers and Composition
1995

Abstract:

Although writing centers have used computers for over a decade now, they have used them primarily in autotutorials (computer-assisted instruction) and word processing. These applications reflect the influence of the process movement in composition studies and the writing center's commitment to the individual writer. Yet as the field moves towards the social in its scholarship and its writing technologies, writing centers might look towards e-mail to seek out new forms of tutor-student collaboration. The essay describes an experiment with e-mail tutoring and explores implications of new working conditions for online tutors.