International Technical Communication
http://www.world-ready.com/cases/

Nancy Hoft Consulting

Abstract:

Here are four case studies in international technical communication that I've used as teaching tools in my course World-Ready Information Products. These are real and current case studies, although I have altered some facts and added others to disguise the companies and focus the cases a bit more. I include suggested solutions to Case 3 and Case 4, courtesy of professional technical communicators who attended my post-conference workshop at the annual Society for Technical Communication (STC) conference in May 1997, Toronto, Canada. The opinions expressed are those of the workshop partipants. They do not necessarily reflect the opinions, policy, or attitude of the Society for Technical Communication.