Debunking the Myths of User Interface Design
http://www-106.ibm.com/developerworks/library/us-myth.html

Smith, Paul
IBM
2001

Abstract:

The software development industry is relatively young, rapidly evolving, and surprisingly little is automated. It is therefore an intensely human and social endeavor, having all the phenomena characteristic of any cultural activity -- communication issues, organizational issues, customs, values, fashions, and myths. It brings out the best and the worst in people. Personalities determine much of what happens. It is more like making movies than engineering cars. Software development would benefit greatly from extensive study by sociologists, anthropologists, and clinical psychologists. As we await such analyses, let's document some beliefs embedded in the culture of software development, specifically about user interface design. This article identifies a series of cultural myths and presents realistic conclusions from my extensive experience in user interface design.