Physical, Cognitive, and Affective: A Three-part Framework for Information Design
http://www.ingentaconnect.com/content/stc/tc/2000/00000047/00000004/art00009
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  peer-reviewed

Carliner, Saul
Technical Communication Online
2000

Abstract:

This article first explores limitations of the prevailing concept of document design. Next, it offers a definition of information design—a framework meant to broaden the popular perspective on design in our field. The article then describes in detail the three types of design activities involved in technical communication: physical design, cognitive design, and affective design. Last, this article suggests the strengths and limitations of this framework. Appendixes describe implications of this framework to the teaching of technical communication to majors in the field, to the practice of technical communication in industry, and to research in the field.